SecantX
SecantX

Privacy Policy

Effective Date: October 10, 2025

Last Updated: October 10, 2025

SecantX AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our desktop application and services (collectively, the "Service"). This policy applies to SecantX AI, a product operated under SecantX Labs.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use the Service.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when using the Service:

  • Account Information: Email address, username, and authentication credentials when you create an account.
  • Payment Information: Payment method details processed through secure third-party payment processors. We do not store full credit card numbers.
  • Query Content: Questions, prompts, and content you submit to the Service for analysis.
  • Communications: Information you provide when contacting our support team or communicating with us.

1.2 Automatically Collected Information

We automatically collect certain information when you use the Service:

  • Usage Data: Information about how you interact with the Service, including features used, queries submitted, and session duration.
  • Device Information: Operating system, device type, application version, and unique device identifiers.
  • Log Data: Technical information including timestamps, error logs, and performance metrics.

1.3 Screen Capture and Visual Analysis

When the visual analysis feature is enabled, the Service captures your screen to provide contextual analysis of charts and trading data:

  • Screen captures are processed in real-time for analysis purposes only.
  • We do not store screen captures permanently unless explicitly required for query processing.
  • You can disable screen capture by closing the application.
  • We do not intercept keyboard input or access saved passwords.

1.4 Voice Input Data

When you use voice input features, we process audio to transcribe your queries. We do not store raw audio recordings. Only the transcribed text is retained for query processing and service improvement.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To provide, operate, and maintain the Service, including processing your queries and delivering AI-powered analysis.
  • Account Management: To manage your account, authenticate access, and process payments.
  • Service Improvement: To analyze usage patterns, improve features, and enhance the accuracy of our AI models.
  • Customer Support: To respond to your inquiries, provide technical support, and resolve issues.
  • Security and Fraud Prevention: To detect, prevent, and address security incidents, fraudulent activity, and violations of our Terms of Service.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
  • Communications: To send you important updates about the Service, security alerts, and responses to your inquiries.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf, including payment processing, hosting, analytics, and customer support. These providers are contractually obligated to protect your information.
  • AI Model Providers: Query content may be processed by third-party AI model providers (such as OpenAI or X.AI) to generate responses. These providers are subject to their own privacy policies and data processing agreements.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request, or when necessary to protect our rights, property, or safety, or that of our users or the public.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
  • With Your Consent: When you explicitly consent to sharing your information for a specific purpose.

4. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • End-to-end encryption for data in transit
  • Secure authentication using JWT tokens with industry-standard security
  • SOC 2 compliant infrastructure through trusted providers (Cloudflare, Supabase)
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements for internal systems

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

5. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements:

  • Account Information: Retained while your account is active and for a reasonable period thereafter to comply with legal obligations.
  • Query History: Retained for service improvement and may be deleted upon request, subject to legal and technical constraints.
  • Usage Data: Retained in aggregated, anonymized form for analytics and service improvement.

6. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Deletion: Request deletion of your personal information, subject to legal and technical constraints.
  • Portability: Request a copy of your personal information in a structured, machine-readable format.
  • Objection: Object to processing of your personal information for certain purposes.

To exercise these rights, contact us at support@secantx.ai. We will respond to your request within the timeframe required by applicable law.

7. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions where we process it.

9. Third-Party Links and Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this policy. We will notify you of material changes by email or through a notice in the Service. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

SecantX AI
Email: support@secantx.ai

This Privacy Policy was last updated on October 10, 2025. Please review this policy periodically for changes.